LAST UPDATED MAY 15, 2023
WHAT TYPES OF INFORMATION DOES THE COMPANY COLLECT & HOW DO WE COLLECT IT?
Identifiers: Examples might include your name, email address, phone number, IP address, device identifier, or account name;
Personal Information: Examples might include your financial information or business information;
Classification Characteristics: Examples might include your age or sex;
Commercial Information: Examples might include the products or services you’ve purchased, obtained, or considered, and other purchasing or consumer histories or tendencies;
Internet Activity: Examples might include your browsing history, your search history, and information on your interaction with the Site and the Company’s advertisements;
Geolocation Data: Examples might include your physical location or movements;
Professional or Employment-Related Information: Examples might include your employer, job position, salary, etc.
Inferences: The Company may make inferences drawn from other personal information listed above, to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and/or aptitudes.
INFORMATION YOU PROVIDE TO US
INFORMATION FROM OTHER SOURCES
We may also receive additional personal information about you from certain third parties (e.g., researchers, analysts, and/or marketers) that provide us with statistical, demographic, or other similar information. Further, we may also combine your online information with information we obtain from offline sources, including, without limitation, information that you may provide us with over the phone and information obtained from our business partners. Lastly, we may obtain information about you from our business partners and affiliates.
INFORMATION ABOUT YOUR USE OF THE SERVICES
Web beacons (also called web bugs and clear GIFs) may be used by us in combination with cookies to help us understand the behavior of our users. A web beacon is typically a transparent graphic image that is placed on our site or in an email. The use of a web beacon allows the Company to record the simple actions of a user opening a page that contains a beacon. When a user's browser requests information from a website in this way, certain simple information can also be gathered, such as: the IP address of your computer, the time the material was viewed, the type of browser that retrieved the image, and the existence of cookies previously set by that server. Web beacons provide a convenient way of gathering statistics and managing cookies.
The Company and other third parties may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches. If you want to adjust your settings or delete all local storage mechanisms, go to your browser's settings to do so. If information is stored in local storage in addition to a cookie, you will need to remove both the local storage and the cookie in order to fully delete the information.
The Company may also use local shared objects, sometimes known as Flash cookies, to store your preferences or display content based upon what you view on our Services to personalize your visit. Advertisers and other third-party services also may use Flash cookies to collect and/or store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage flash cookies please visit the following website for more details: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.
The Company and other third parties may collect certain device information from you when you use the Services from a mobile device such as the type of device you use, unique device ID, geo-location (including your precise location), wireless mobile subscriber ISDN number, IP address, operating system, browser type, and information about your use of the Services. The Company may also participate in the Adobe Marketing Cloud Device Co-op to better understand how you use our Services across your various devices. You can learn more about cross-device tracking and manage your privacy settings at: https://cross-device-privacy.adobe.com. You may also manage the information transmitted from your device from your device's settings, including opting-out of cross-device tracking. However, if you prevent tracking on your device, it will be more difficult, and may be impossible, for you to use the Services or portions of the Services.
We may merge the data we collect from your activity on the Services with data available from third parties, including, without limitation, advertisers. We have implemented Google Analytics including, the following features: Google Analytics (Standard), Google Tag Manager. You can use the Google Analytics Opt-Out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout/ to disable tracking by Google Analytics. We also use Adobe Analytics, a third-party analytics company, to track and analyze usage and browsing patterns of our users to help us improve our Services. For information about Adobe Analytics information collection practices and related opt-out choices go to: http://www.adobe.com/privacy/analytics.html.
The Company follows the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising (“OBA”) located here. We may use third party ad serving companies to serve certain advertisements to you when you access or visit the Services. Third-party ad serving companies and third-party vendors may use information related to your visit on the Services and across other third-party web sites and services over time to better provide advertisements to you about goods and services that may be of interest to you. We do not provide third party ad serving companies with your name, address, or telephone number.
In the course of serving advertisements to the Services, third party ad serving companies may place or recognize a unique "cookie" through your browser (or use your advertising ID in an environment that does not support cookies). In addition, we may use web beacons, provided by third party advertising companies, to help manage and optimize our online advertising. Web beacons enable us to recognize a browser's cookie when a browser visits this site, and to learn which banner ads bring users to our Services. Please review the section below entitled "To Display & Target Advertisements" for more information on these technologies and your choices regarding ad targeting.
HOW DOES THE COMPANY USE YOUR INFORMATION?
We may use your information, including, any of your personal information, as follows:
TO PROVIDE & IMPROVE THE SERVICES
The Company, our service providers, Business Partners, and other third parties use the information collected from the Services to provide the Services to you and other users. This includes, without limitation, maintaining, measuring, and enhancing users' experiences on our Services, providing you with information, products or services, and fulfilling offers that you request from us, developing new products and services, understanding and resolving issues with the Services (e.g., bugs in an app, errant shipping, etc.), serving you relevant advertisements and content on the Services and third party services, and protecting you, your data, other users, other users’ data, and the Services.
We will share your information to allow service providers and other third parties to assist in providing and managing the Services. We use your information to provide and improve the Services, for example, improving algorithms, determining usage patterns, and to provide customer support. Please note that if you telephone us, or if we call you, the call may be recorded for quality, training, and/or management purposes; online interactions may be recorded for similar purposes. Financial information (such as a credit card number and expiration date) is used for billing purposes, including, without limitation, order tracking and fraud detection/prevention. If we have trouble processing an order, this information is used to get in touch with the user. By submitting such information, you agree that this information may be shared with third parties for purposes of facilitating the completion of any purchase transaction initiated by you or on your behalf.
Further, in order for us to enhance our ability to tailor the Services to an individual's preference, we may combine information about the purchasing habits of users with similar information from our business partners, to create a personalized user profile. When a user makes a purchase from the Company, its business partners, or its affiliates, the companies may collect and share that purchase information so we can tailor the Services to our users' preferences.
TO COMMUNICATE WITH YOU
We use your personal information to send information to you about your account, products and services, and to notify you about issues with, or changes to, the Services or our policies. We generally communicate with users via email, web chat, and/or by telephone.
By using the Services, you agree that the Company and/or our representatives may email, call, or text you regarding the Services, including communicating with you about your account, your interactions with the Services, and/or your transactions.
BY PROVIDING YOUR HOME TELEPHONE NUMBER OR MOBILE NUMBER, YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY MAY MAKE CALLS AND TEXTS TO SUCH NUMBER VIA USE OF AN AUTOMATIC TELEPHONE DIALING SYSTEM (“ATDS”) OR ANOTHER SIMILAR ANNOUNCING DEVICE.However, it should be noted that consent to receive phone calls via an ATDS is not a required condition for purchasing any goods or services from the Company. You agree that we may listen to and record phone conversations you have with us for training purposes and/or to evaluate the quality of our service.
We may also send you marketing or other promotional materials, including but not limited to newsletters, educational materials, and/or surveys. The Company may also communicate with you regarding special offers from the Company and/or its Business Partners; for example, the Company and its Business Partners may make various email series and one-time emails available to the recipients in our database to help them get the most value from our products and services. If you do not wish to receive these communications, you may opt-out, as described below in the section entitled "How Can I Change my Email Communication Preferences." The Company will not send you marketing messages if you have opted out.
However, users should note that you cannot opt-out of receiving certain administrative communications and the Company reserves the right to send such messages via email and/or by phone to facilitate agreed upon transactions or update customers about existing business relationships. Such “administrative” communications include, but are not limited to, transactional messages, business relationship messages, welcome emails, transaction receipts, billing notifications, renewal notices, notification of activation of online privileges, technical support responses, announcement updates related to the Site and/or other Services, and/or other communications required to service customers' accounts and/or customers' subscriptions with the Company or its Business Partners. Users cannot unsubscribe from these email messages, which contain important information about the Services.
TO AGGREGATE & ANONYMIZE DATA
The Company may aggregate and/or anonymize any information collected through the Services for various purposes. Once aggregated or anonymized, the information will no longer be considered “personal information” because it will no longer be able to identify you and/or any of your specific devices used to access the Services. The Company may use such information for any purpose (e.g., research and development purposes), including sharing such information with third parties.
TO DISPLAY & TARGET ADVERTISEMENTS
TO FULFILL OTHER PURPOSES THAT YOU HAVE CONSENTED TO
Your information will also be used to fulfill any other purpose for which you provide the information or otherwise provide your consent for the Company and/or other third parties to use such information.
FOR WHAT PURPOSES DOES THE COMPANY USE OR SHARE YOUR PERSONAL INFORMATION?
Processing may be necessary so that we can carry out any legal, regulatory, and/or contractual responsibilities and/or coordinate/implement business plans, logistics, and/or operations. This is especially true because the Company’s Business Partners may perform critical services for the Company, such as services related to: accounting, human resources, information technology, legal, etc.
Processing your personal information will likely be necessary to facilitate the day-to-day operation of our business and to allow for business planning for strategic growth. This may include: managing our relationship with you, our employees, other users/clients, vendors, Business Partners, and/or others; sharing intelligence with internal stakeholders; implementing training procedures; planning and allocating resources and budgets; performing data modelling; facilitating internal reporting; analyzing growth strategies; aggregating analytics; and/or processing personal information to create anonymized data (e.g., for product improvement, analytics, etc.).
Processing your personal information will likely be necessary to enable the Company’s business operations to run more efficiently, e.g., establishing how to allocate resources, predict future demand, and/or order fulfillment.
RESEARCH & DEVELOPMENT PURPOSES
Processing your personal information will likely be necessary for us to deliver and/or improve our products and services. This includes processing your personal information to determine whether a product or service is working as intended, monitoring usage and conduct, and identifying and troubleshooting issues.
MARKET INTELLIGENCE & ANALYTICAL PURPOSES
The Company regularly needs to conduct market intelligence so that we can better promote our products and services by creating a better understanding of our users’ and/or customers’ preferences. This could include using diagnostic analytics to optimize products, services, and/or marketing campaigns by assessing/monitoring users’ usage of the products or services and/or conduct while using the Services.
Common metrics for evaluation could include monitoring pages and links accessed, ad performance and conversion tracking, number of posts, number of page views, patterns of navigation, time at a page, devices used, user reviews, where users are coming from, hardware used, operating system version, advertising identifiers, unique application identifiers, unique device identifiers, browser types, languages, wireless or mobile network information, etc. These metrics could be used to: personalize services and communications; determine which users should receive specialized communications based on how they use the product or service; create aggregate trend reports; determine the most effective advertising channels and messaging; and/or measure the audience for a certain communication.
We may process personal information in order to enhance and personalize the “consumer experience” we offer our current and/or prospective users/customers in our products and services.
The Company may need to process your personal information in order to identify recurring problems and/or analyze the patterns of behavior of users in order to monitor the performance of, and users’ behavior on, our Services.
DIRECT COMMUNICATION PURPOSES
Processing your personal information may be necessary for direct communication purposes to occasionally update users on the Services, including occasional communications regarding updates to our activities, products, services, and/or events.
BUSINESS-TO-BUSINESS MARKETING & SALES PURPOSES
The Company may need to process personal information in the context of marketing our products and services to other businesses, e.g., processing the information of a business contact in order to market our products and/or services to the affected data subject’s employer.
DUE DILIGENCE PURPOSES
It may be necessary for the Company to process your personal information for the purposes of conducting due diligence. This could include, for example, monitoring official watch-lists, sanction lists and “do-not-do-business-with” lists published by governments and other official bodies globally. This could also include keyword searches of industry and reputable publications to determine if companies and individuals have been involved in or convicted of relevant offenses, such as fraud, bribery, and/or corruption.
FRAUD DETECTION & PREVENTION PURPOSES
Processing your personal information may be necessary for the Company to help detect and prevent fraud, e.g., verifying that the registered address of the cardholder for a particular credit or debit card is the same as the cardholder’s normal place of residence or work.
UPDATING CUSTOMER DETAILS & PREFERENCES PURPOSES
Processing your personal information is necessary to verify the accuracy of your user data and to create a better understanding of our past, present, and/or prospective users.
NETWORK & INFORMATION SECURITY PURPOSES
Processing your personal information may be necessary for the purposes of ensuring our network and information security, e.g., monitoring users’ access to our network for the purpose of preventing cyber-attacks, inappropriate use of data, corporate espionage, hacking, system breaches, etc. This could include preventing unauthorized access to electronic communications networks and malicious code distribution and stopping “denial of service” attacks and damage to computer and electronic communication systems.
BUSINESS CONTINUITY & DISASTER PLANNING PURPOSES
The Company may process your personal information because it is necessary to allow for the backup and protection of your information (e.g., utilizing cloud-based services to archive/protect data) in order to ensure that such information is not improperly lost or modified. Such processing is also necessary to archive/protect data in accordance with legal, regulatory, organizational, and/or contractual obligations.
ARTIFICIAL INTELLIGENCE PURPOSES
In processing your personal information, the Company may process your data utilizing algorithms that help to streamline organizational processes, e.g., our customer service department putting in place an algorithm that helps to manage customer service requests by routing customer contacts to the most appropriate part of the Company.
COMPLIANCE WITH LAWS & REGULATIONS PURPOSES
The Company is subject to binding legal or regulatory obligations and may need to process your personal information in order to comply with such laws or regulations. Examples could include: complying with reporting obligations; complying with screening obligations; responding to law enforcement requests; and/or responding to judicial/regulatory agency requests.
REPORTING POTENTIAL THREATS TO PUBLIC SECURITY & SAFETY PURPOSES
The Company may need to use personal information to report possible criminal acts or threats to public security/safety that we identify as part of our processing activities to a competent authority.
TO FULFILL OTHER PURPOSES THAT YOU HAVE CONSENTED TO
Your information will also be used to fulfill any other purpose for which you provide the information or otherwise provide your consent for the Company and/or other third parties to use such information – assuming such use is consistent with applicable laws and regulations.
WHO DOES THE COMPANY SHARE YOUR INFORMATION WITH?
We may share your personal information with service providers who perform services on the Company’s behalf. Your information is generally shared with service providers so that the Company can streamline and enhance users’ experiences with the Services. Service providers could include parties that perform research services, provide operational support, provide marketing platforms, fulfill orders, handle payments, handle shipping and delivery obligations, create content for the Services, etc.
For example, your payment information may be shared with third parties who perform tasks required to complete a purchase transaction. We use a credit card processing company to assist in fulfilling your order(s), including, without limitation, to bill users for goods and services, performing card authorization and fraud checks, but this company does not retain, share, store or use your personal information for any secondary purposes. As another common example, if the Services will involve delivery of tangible products (e.g., our newspaper publication), your name and address may be shared with third party shipping and delivery companies (e.g., common carriers) in order to fulfill your order(s).
Except as otherwise restricted by Applicable Laws, when you use the Services, make purchases, or engage in promotions offered through the Services, we may share your personal information with the businesses, sponsors, and/or affiliates with whom we partner (collectively "Business Partners"). For example, the Company will occasionally partner with a Business Partner to offer you products, services, and/or promotions; when you elect to engage in a partner's or affiliate's offer or program, you authorize us to provide your email address and other relevant information to that Business Partner.
As another example, the Company may collect and/or receive information about your registration and/or attendance at one of its events, webinars, or other live or recorded events; the Company may share your information with a sponsor of the event (in which case you will be notified at the point of registration). We may also share aggregate/anonymized information about your use of the Services with Business Partners (e.g., sharing total number of pageviews with an advertiser).
We may share your personal information with competent governmental authorities when required by law and/or as necessary to protect the Company, its personnel, other users, and/or the Services.
HOW CAN I CHANGE MY E-MAIL COMMUNICATION PREFERENCES?
With the exception of the mandatory administrative emails mentioned above (transactional and business relationship messages), recipients have an opportunity to update their email communication preferences. Customers may choose to “opt-in” or “opt-out” from any or all of these email communications at will.
To Unsubscribe: Customers may unsubscribe from emails by: (1) clicking the "unsubscribe" link included at the bottom of any email sent by the Company or its affiliates; (2) emailing the Company at info@Rigmaroller.com; or (3) calling Rigmaroller’s Customer Success Team at +1-512-200-4327 or +1-512-200-GEAR.
HOW CAN I CORRECT OR UPDATE MY PERSONAL INFORMATION?
When you contact us via email or submit an online request, we may include the contact information you provide to us (e.g., your address, phone number, or email address) in your customer account profile. If your personal information changes (such as your zip code), or if you no longer desire to use our Services, you may correct, update, or remove certain personal information provided to us by: (1) emailing the Company at info@Rigmaroller.com; or (2) calling Rigmaroller’s Customer Success Team at +1-512-200-4327 or +1-512-200-GEAR.
HOW DOES THE COMPANY PROTECT MY PERSONAL INFORMATION?
SECURITY MEASURES & SAFEGUARDS
The security of our users' information is very important to us. When users submit personal information via the Services, that information is protected by generally accepted industry standards, and in accordance with applicable data privacy laws, including both online and offline security measures and safeguards. The Company uses a combination of administrative, technical, personnel, and physical measures to safeguard personal information in its possession against loss, theft, and unauthorized use, disclosure, or modification. However, no one can guarantee the complete safety of your information.
IF YOU HAVE REASON TO BELIEVE THAT YOUR INTERACTION WITH US IS NO LONGER SECURE (FOR EXAMPLE, IF YOU FEEL THAT THE SECURITY OF ANY ACCOUNT YOU MIGHT HAVE WITH US HAS BEEN COMPROMISED), PLEASE IMMEDIATELY NOTIFY US OF THE PROBLEM. However, please remember that no method of electronic storage or transmission over the internet is one-hundred percent secure and, therefore, while we strive to use commercially reasonable means to protect your personal information, and will comply with applicable data privacy laws, we cannot guarantee the absolute security of such information.
Phishing is a term used to describe a type of internet scam in which inauthentic communications that appear to be coming from a legitimate source are sent in an attempt to trick you into providing confidential information. These communications usually invoke a sense of urgency and often imply that your account is about to be closed unless immediate action is taken. As an example, phishing emails will often ask you to click on a link that leads you to a webpage that simulates that of the legitimate source, but it is really a page specially designed to get you to input your confidential information such as your account number, password, social security number, or credit card number. The thieves then use that information to commit fraud and identity theft.
The Office of the Comptroller of Currency has set up a website providing information warning consumers about the dangers of these scams and how to protect yourself. To learn more about phishing, please click on the following link: www.occ.gov/consumer/phishing.htm. If you ever question the legitimacy of an email or other communication from RIGMAROLLER, please contact Customer Success at: info@Rigmaroller.com.
If you believe you have been the victim of a scam, you can file a complaint with the Federal Trade Commission at: www.consumer.gov/idtheft/.
DO NOT TRACK SIGNALS
At this time, the Services do not recognize or respond to browser’s “Do Not Track” signals.
We do not intentionally collect sensitive personal information, such as social security numbers, political opinions, religious or other beliefs, health information, criminal background information, sexual history or sexual orientation information, or trade union membership ("Sensitive Information") and we ask that you do not disclose it on the Services. However, if Sensitive Information is included in your posts on the Services, we will have access to such information described above and such information will be treated in the same way as information that is not sensitive.
PERSONAL INFORMATION OF CHILDREN
The Services are for a general audience and are not targeted to children. The Company and its Business Partners do not knowingly collect, solicit, or share personal information from children under the age of sixteen (16). If such a situation is discovered, we will delete that information immediately. If you believe RIGMAROLLER has any information from a child under the age of sixteen (16), please contact RIGMAROLLER Customer Success online info@Rigmaroller.com.
If you are a California resident under 18 years of age and are a registered user of a Service, you have the right to request removal of content posted by you in the any Rigmaroller Online Communities and Forums. To request removal, please communicate with the RIGMAROLLER Customer Success Team online via info@Rigmaroller.comor calling them at +1-512-200-4327 or +1-512-200-GEAR.
USING & ACCESSING THE SERVICES FROM OUTSIDE THE UNITED STATES
The Company is a Delaware (United States) limited liability company with a mailing address at:
PO Box 162782
3201 BEE CAVES RD STE 120
AUSTIN, Texas 78746-9998
United States of America
Our Services are targeted at residents of the United States and our Services are governed by, and operated in accordance with, the laws of the United States. The United States is where the Services, including our servers and central database, are hosted, located, and operated. If you are accessing the Services from outside the United States, you will be voluntarily transmitting your personal information to the United States where your information will be stored and processed by the Company, its Business Partners, and/or its service providers.
Though we make every effort to preserve user privacy, we may need to disclose your personal information to others. We may share your information to provide information to our representatives, service providers, advisors, corporate affiliates, and business partners, and in the event of a sale, merger, public offering, bankruptcy or other change in control of the Company and/or its affiliates, your information may be shared with the person or business obtaining ownership and control. Your information may be used to protect the rights, including legal rights, and safety of ourselves and others. We may also use your information to enforce our rights arising from any contracts entered into between you and us, including, for billing and collection. Furthermore, disclosure of personal information may be required by law where we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process. In such cases, we may raise or waive any legal objection or right available to us.
COMPANY CONTACT INFORMATION
© 2023 Rigmaroller, LLC. All rights reserved.